Dear Valued Customer,

 

First, we are still open and operating.

We are reaching out to everyone regarding COVID-19 (Coronavirus).  We are closely monitoring COVID-19 and following the guidance from our government and health authorities to ensure we are taking the right actions to protect everyone.  Please know that we remain committed to business continuity while also protecting our employees and clients.

We have communicated to our employees the importance of staying home if they are not feeling well.  We have asked our employees to notify supervisors of the symptoms they are experiencing and that they seek medical attention. We understand the situation is evolving daily and are taking proactive steps to minimize risk to our employees and clients. 

Where appropriate, we are providing flexible work arrangements that will help to continue providing services. However, we are anticipating that we will be short staffed and will most likely not be able to meet our normal turnaround times.  We are sorry for this inconvenience and ask for your patience and understanding as we all work through these unprecedented times. 

To help with processing your orders with as little delay as possible we ask that you provide the required business documentation to purchase our products.

  • Your business or research center’s name
  • Your business or research center’s email address
  • Your business or research center’s shipping address

Further details may be requested in order to process your order.

We are committed to providing the best customer service and please know that we appreciate your business.

 

Regards,

 

Helena Ouyang

CEO, TOKU-E company