Ordering FAQs

  • What are these products able to be used for?
    Our products are specifically designed for research exclusive uses, they are not approved for human or animal consumption, and are not FDA approved. If your not sure if your project qualifies, please contact us
  • What is the standard lead time for US orders?
    Standard lead time for domestic orders is 3-5 business days. We offer FedEx Standard Overnight®, or FedEx 2 Day®. If you prefer to use a different service option or carrier, please contact us.
  • What is the standard lead time for international orders?
    Standard lead time for international orders is 5-7 business days. Please visit our Distributors page prior to submitting purchase orders to streamline the ordering process.
  • How much does shipping cost?
    Due to variance in weight and hazard class, it is difficult to provide a fixed shipping estimate. For online orders, our Shipping Estimator can approximate shipping charges based on weight and zip/postal code.
  • Can I track my order?
    Once order has shipped, we will send an order confirmation along with tracking information.
  • Do I have to pay sales tax?
    You will only pay sales tax if the shipping destination is in the state of Washington.
  • How do you package your products?
    Our products are carefully packaged based on shipping and storage requirements. Some products require special packaging that may increase shipping cost.
  • Do you offer custom package sizes?
    If you prefer a different package size than the ones offered, we offer custom packaging for an additional cost. Please contact us to discuss your needs.
  • Do you offer discounts on your products?
    We offer bulk pricing discounts, and select promotions. Please contact us for details.
  • How can I return my order?
    If you would like to return an item, please contact us and we will do our best to accommodate your needs. Certain products are not eligible for return. Returned items may be subject to a restocking fee.

Our Offices

USA

4112 Bakerview Spur

Bellingham, WA 98226 USA

Toll Free: 1-888-71-TOKU-E (86583)

Tel: 360-734-1789

Fax 360-734-0798

E-mail: info@TOKU-E.com

Europe

Poortakkerstraat 21 Bus 0001

9051 Sint-Denijs-Westrem, Belgium

Tel:+32 (0)92 6169 70

E-mail: info.eu@TOKU-E.com

Singapore Pte. Ltd

1100 Lower Delta Road #01-01 EPL Building,

Singapore 169206

Tel:+65 6816-2640

E-mail:info.sg@TOKU-E.com